Influencer Credibility as A Source of Travel Information for Generation Z to Bali
DOI:
https://doi.org/10.59188/jcs.v3i10.2385Keywords:
Influencer, Generation Z, Source CredibilityAbstract
The development of technology is increasingly rapid, so tourism business managers must keep up with existing technological developments. Social media, especially Instagram, is one of the most widely used platforms in the world, especially for Generation Z. However, some respondents use Instagram for information and entertainment and there is a problem that the information obtained is sometimes not in accordance with reality, especially tourist information. This shows that there is still a lack of credible influencer filtering used in disseminating information about a product or place. This study aims to examine the differences in the interests of Generation Z in assessing the credibility of influencers as a source of tourism information to Bali. In the study, the researcher used a quantitative approach with data analysis used, namely the Multivariate of Variance Test (MANOVA). The number of samples used was 110 respondents per type of tourist. The sampling technique is non-probability sampling with a purposive sampling approach. The results of the study revealed that both domestic and foreign tourist groups judged influencers by their attractiveness to create a feeling of trust in the content disseminated. Meanwhile, for the gender group, they have the same perspective in assessing the credibility of an influencer.
References
Andrews, J. C., & Shimp, T. A. (2018). Advertising, promotion, and other aspects of integrated marketing communications. In Cengage Leraning.
Bencsik, A., & Machova, R. (2016). Knowledge Sharing Problems from the Viewpoint of Intergeneration Management. Academic Conferences and publishing limited.
Brogan, C. (2010). Social Media 101 Tactic and Tips to Develop Your Business Online. In A Concise Companion to Visual Culture. John Wiley & Sons, Inc., Hoboken, New Jersey. https://doi.org/10.1002/9781119415480.ch23
Brown, D., & Hayes, N. (2008). Influencer Marketing. Who Really Influences Your Customers? In Journal of Organic Chemistry (Vol. 50, Issue 25). https://doi.org/10.1021/jo00225a074
Buhalis, D., & O’Connor, P. (2005). Information communication technology revolutionizing tourism. Tourism Recreation Research, 30(3), 7–16. https://doi.org/10.1080/02508281.2005.11081482
C. Haridasan, A., Fernando, A. G., & Saju, B. (2021). A systematic review of consumer information search in online and offline environments. RAUSP Management Journal, 56(2), 234–253. https://doi.org/10.1108/RAUSP-08-2019-0174
Chandrabuwono, A. B., Alif, M., & Mangkurat, U. L. (2022). Kredibilitas sumber informasi merupakan suatu hal penentu efektifitas komunikasi . Oleh sebab itu , Sosialisi memerlukan alat yaitu komunikasi untuk menyampaikan sebuah informasi kepada komunikan . Dalam hal ini Informasi yang disosialisasikan adalah tent. 7(2), 95–106.
Chen, Y., Guo, Z., & Pan, Q. (2021). Analysis on the Characteristics of Travel Vlog Video and Its Impact on Users’ Travel Intention. Proceedings of the 7th International Conference on Humanities and Social Science Research (ICHSSR 2021), 554(Ichssr), 169–175. https://doi.org/10.2991/assehr.k.210519.034
Choi, W., & Lee, Y. (2019). Effects of fashion vlogger attributes on product attitude and content sharing. Fashion and Textiles, 6(1), 1–18. https://doi.org/10.1186/s40691-018-0161-1
Dewi, N. I. K., Gede, I. G. K., Kencanawati, A. A. A. M., & Mataram, I. G. A. B. (2021). Social Media Usage by Generation Z in Pre-trip Planning. Proceedings of the International Conference on Applied Science and Technology on Social Science (ICAST-SS 2020), 544, 190–195. https://doi.org/10.2991/assehr.k.210424.036
Fesenmaier, D., & Jeng, J. (2000). Assessing structure in the pleasure trip planning process. TourismAnalysis.
Gretzel, U., & Yoo, K. H. (2008). Information and Communication Technologies in Tourism 2008. Information and Communication Technologies in Tourism 2008, June. https://doi.org/10.1007/978-3-211-77280-5
Hair, J. F., Babin, B. J., & Anderson, R. E. (2014). Multivariate Data Analysis (MVDA). In Pharmaceutical Quality by Design: A Practical Approach (Seventh Ed). https://doi.org/10.1002/9781118895238.ch8
Hidayah, N. (2019). Pemasaran Destinasi Pariwisata berkelanjutan Di Era Digital (Targeting, Positioning, Branding, Selling, Marketing Mix, Internet Marketing). August, 480.
Hovland, C. I., Janis, I. L., & Kelley, H. H. (1953). Communication and Persuasion. Yale University Press.
Islam, M. T. (2021). Applications of Social Media in the Tourism Industry: A Review. SEISENSE Journal of Management, 4(1), 59–68. https://doi.org/10.33215/sjom.v4i1.556
Jimmy Xie, H., Miao, L., Kuo, P. J., & Lee, B. Y. (2011). Consumers’ responses to ambivalent online hotel reviews: The role of perceived source credibility and pre-decisional disposition. International Journal of Hospitality Management, 30(1), 178–183. https://doi.org/10.1016/j.ijhm.2010.04.008
Keller, Kevin, L., & Kotler, P. (2016). Marketing Management. In Pearson Education.
Kim, D. Y., Lehto, X. Y., & Morrison, A. M. (2007). Gender differences in online travel information search: Implications for marketing communications on the internet. Tourism Management, 28(2), 423–433. https://doi.org/10.1016/j.tourman.2006.04.001
Morrison, A. M. (2019). Marketing and Managing Tourism Destinations (Second Edi). Routledge.
Muktaf, Z. M., & Zulfiana, E. R. (2018). Persepsi Wisatawan Asing Terhadap Wisata Indonesia. Jurnal Cakrawala ISSN, 1693, 83–106.
Nasrullah, R. (2016). Teori dan Riset Media Cyber. Prenada Media Group.
Nisa, K. (2024). Peran Influencer Media Social Dalam Impulsive Buying dan Konsumsi Generasi Z: Studi Kasus Marketplace Shopee. Harmoni: Jurnal Ilmu Komunikasi Dan Sosial, 2(1), 31–43.
Ohanian, R. (1990). Construction and validation of a scale to measure celebrity endorsers’ perceived expertise, trustworthiness, and attractiveness. Journal of Advertising, 19(3), 39–52. https://doi.org/10.1080/00913367.1990.10673191
Prihatiningsih, W. (2017). Motif Penggunaan Media Sosial Instagram Di Kalangan Remaja. Communication, 8(1), 51. https://doi.org/10.36080/comm.v8i1.651
Qiarasyifa, S. (2020). Endorsement di Kalangan Influencer Media Sosial. Manajemen Dan Inovasi (MANOVA) Volume 1 Nomor 2, 1, 2.
Sugiama. (2011). Ecotourism: Pengembangan Pariwisata Berbasis Konservasi Alam. Guardaya Intimata.
Sylvia, & Hasan, G. (2023). Analysis Of Influence (Media Influencer) And Promotion (Advertising) On (Consumer Purchasing Power) On Fashion Products Analisis Pengaruh (Media Influencer) Dan Promosi (Iklan) Terhadap (Daya Beli Konsumen) Pada Produk Fashion. Management Studies and Entrepreneurship Journal, 4(1), 243–256. http://journal.yrpipku.com/index.php/msej
Turner, J. C., & Reynolds, K. J. (2012). Self-categorization theory. Handbook of Theories of Social Psychology, January 2012, 399–417. https://doi.org/10.4135/9781446249222.n46
Veasna, S., Wu, W. Y., & Huang, C. H. (2013). The impact of destination source credibility on destination satisfaction: The mediating effects of destination attachment and destination image. Tourism Management, 36, 511–526. https://doi.org/10.1016/j.tourman.2012.09.007
Walia, S. K., & Jasrotia, A. (2021). Millennials, Spirituality and Tourism. In Millennials, Spirituality and Tourism. https://doi.org/10.4324/9781003170631
Williams, K. C., & Robert A. Page. (2011). Marketing to the Generations. Journal of Behavioral Studies in Business Marketing, 3(April 2011), 37–52.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 Ni Nyoman Nariyani, Ni Putu Oka Agustini, Hanugerah Kristiono Liestiandre
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-ShareAlike 4.0 International (CC-BY-SA). that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.