Jutriano, Juan, and Abidin Abidin. “Integrasi Servqual, Kano Model, Dan Kansei Engineering Untuk Peningkatan Kualitas Layanan Distribusi Alat Kesehatan Urologi”. Journal of Comprehensive Science (JCS) 2, no. 12 (December 13, 2023): 1458–1466. Accessed November 21, 2024. https://jcs.greenpublisher.id/index.php/jcs/article/view/561.