The Effect Of Facility Service Quality, Interactive Service Quality, Delivery Service, Compensation, Job Satisfaction On Employee Performance

Authors

  • Priscilla Agusantoso Faculty of Economics and Business, Trisakti University, Jakarta, Indonesia
  • Andreas Wahyu Gunawan P. Faculty of Economics and Business, Trisakti University, Jakarta, Indonesia

DOI:

https://doi.org/10.59188/jcs.v2i8.494

Keywords:

facility service quality, interactive service quality, service delivery, compensation, job satisfaction, employee performance

Abstract

This study aims to analyze the effect of facility service quality, interactive service quality, service delivery, compensation on job satisfaction and their impact on employee performance at PT. Shopee consisting of 150 respondents. The methodology of this research was conducting a questionnaire survey for testing the research hypothesis and using a Structure Equation Model (SEM) for data analysis. The finding resulted in the show that facility service quality, interactive service quality service delivery, compensation and job satisfaction have a positive effect on employee performance. Managerial implications should be that managers complete and fulfill the facilities provided to their employees, as well as socialize policies within the company.

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Published

2023-08-24

How to Cite

Agusantoso, P., & Wahyu Gunawan P., A. . (2023). The Effect Of Facility Service Quality, Interactive Service Quality, Delivery Service, Compensation, Job Satisfaction On Employee Performance. Journal of Comprehensive Science (JCS), 2(8), 1417–1425. https://doi.org/10.59188/jcs.v2i8.494

Issue

Vol. 2 No. 8 (2023): Journal of Comprehensive Science (JCS)

Section

Articles

License

Copyright (c) 2023 Priscilla Agusantoso, Andreas Wahyu Gunawan P.

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